Privacy Policy

Effective Date: April 5, 2025

Política de Privacidade — Política de Privacidad

Vida Digital Solutions LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit vidadigitalsolutions.com, use Quasar CRM (quasarcrm.com), or engage our professional services.

We comply with the GDPR (EU/EEA), LGPD — Lei 13.709/2018 (Brazil), and CCPA (California).

1. Information We Collect

1.1 Information You Provide Directly

When you contact us, schedule a call, sign a contract, or subscribe to Quasar CRM, we may collect: full name, company name, email address, phone number, business address, tax IDs (EIN, CNPJ, CPF), payment information, and project-related business data.

1.2 Information Collected Automatically

When you visit our websites: IP address, browser type, pages visited, time on site, referring URLs, and device identifiers — collected via cookies and analytics tools.

1.3 Information from Third-Party Platforms

In delivering our services, we may access data from platforms you authorize: GoHighLevel, ClickUp, Stripe, Asaas, ZapSign, Google Workspace, Meta Ads, and others. Access is limited to what is necessary for service delivery.

2. How We Use Your Information

To provide, manage, and deliver our professional services and Quasar CRM
To process payments via Stripe, Asaas, and other payment processors
To communicate regarding projects, support, and account status (including via WhatsApp, email, SMS)
To fulfill contractual obligations and enforce our Terms of Service
To comply with legal and regulatory requirements in the US, Brazil, and EU
To analyze and improve our services and website performance
To send marketing communications (with consent where required)
To prevent fraud and unauthorized access

3. Legal Bases for Processing (GDPR & LGPD)

Contract performance: Service delivery, billing, project management.

Legitimate interests: Analytics, security, client communications.

Legal obligation: Tax records, regulatory compliance.

Consent: Marketing emails, optional tracking.

CCPA Notice: We do not sell personal information to third parties.

4. Sharing Your Information

4.1 Service Providers

We share data with service providers who help us operate our business:

Stripe — payment processing (stripe.com/privacy)
Asaas — Brazilian payment processing
GoHighLevel — CRM platform infrastructure
ClickUp — project management
ZapSign — digital document signing
n8n — workflow automation (self-hosted)
Google — analytics and workspace tools
Anthropic — AI content generation features
Cloudflare — website hosting and security

All service providers are contractually bound to protect your data.

4.2 Legal Disclosures

We may disclose information if required by law, subpoena, or court order.

4.3 Business Transfers

In the event of a merger or acquisition, your information may be transferred as part of that transaction with prior notice to you.

5. International Data Transfers

We operate in the United States and Brazil. For EU/EEA data transfers, we rely on Standard Contractual Clauses (SCCs). For LGPD purposes, transfers comply with Chapter V of the LGPD.

6. Data Retention

We retain personal data for as long as necessary to: deliver contracted services, comply with legal obligations (typically 5–7 years for financial records), resolve disputes, and enforce agreements.

Upon expiration or verified request, we securely delete or anonymize personal data.

7. Cookies & Tracking Technologies

Essential cookies: Website functionality — cannot be disabled.

Analytics cookies: Understand visitor behavior (Google Analytics) — opt-out via browser settings.

Marketing cookies: Advertising performance tracking — opt-out via browser settings or consent.

EU/EEA users are asked for cookie consent in accordance with ePrivacy Directive requirements.

8. Your Privacy Rights

GDPR Rights (EU/EEA Users)

Access — Request a copy of your personal data
Rectification — Correct inaccurate or incomplete data
Erasure — Request deletion ("right to be forgotten")
Restriction — Limit how we process your data
Portability — Receive your data in a portable format
Object — Object to processing based on legitimate interests
Withdraw consent — At any time, where processing is consent-based

LGPD Rights (Brazilian Users)

Confirmation of processing, access, correction, anonymization/blocking/deletion of unnecessary data, portability, information about third-party sharing, review of automated decisions, and revocation of consent.

CCPA Rights (California Residents)

Right to know, right to delete, right to opt-out of sale (we do not sell data), and right to non-discrimination.

To exercise any right, contact us at [email protected]. We respond within 30 days.

9. Data Security

We implement industry-standard security measures:

TLS/SSL encryption for all data transmitted through our websites and APIs
Access controls on a need-to-know basis
Regular security assessments
Multi-factor authentication for internal systems

In the event of a data breach affecting your rights, we will notify you and relevant supervisory authorities as required by law (within 72 hours under GDPR).

10. Children's Privacy

Our services are not directed at individuals under 18. We do not knowingly collect data from minors. If you believe we have collected data from a minor, contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will post updates on our website with a new effective date. For material changes, we provide notice via email or prominent website notice.

12. Contact & Data Protection

Vida Digital Solutions LLC — Data Controller (United States)

Miami, FL, USA | EIN: 36-5068966

Email: [email protected]

Website: vidadigitalsolutions.com

Brazilian Operations — Data Controller (Brazil)

CNPJ: 42.133.065/0001-55 | Belo Horizonte, MG, Brasil

EU/EEA Supervisory Authority: You have the right to lodge a complaint with your local data protection authority.

Brazilian DPA (ANPD): gov.br/anpd